Privacy and cookies

Privacy statement

Article 1 Processing and security

Processing and security of personal data
When you make a reservation with ArdenParks, we require certain information about you. We also process data in other cases, such as requests for information, the administration of competitions and visits to our websites. We also use third parties to receive and process certain personal data on behalf of ArdenParks. This is the case, for example, for the sending of brochures, mailings and other marketing tools or for the processing of our visitor survey.

Below is a more detailed description of the data we may process and what we do with it:

First name, surname and gender
In order to be able to address you personally on the campsite and in our subsequent communications, we would like to use your personal data. Naturally, this data is also required to register your booking for the necessary financial processing.

Address and place of residence
Most booking information is sent to you by e-mail. However, some information will be sent to your personal address. A valid address is also required for billing purposes.

Telephone number
We may need to contact you regarding your reservation. We will call you if you have any questions and may send you an SMS, for example if your bungalow is available earlier. Sometimes we call you before or after arrival to ask if everything is clear and if you are satisfied.

Dates of birth
Anyone booking accommodation with ArdenParks must be at least 18 years old. In addition, the tourist tax may depend on the age of the people staying in the accommodation. This is why we need dates of birth. If you or a member of your travel group celebrates a birthday during your stay, we'll try to think of it and maybe do something extra.

How to pay
To pay for your booking, we use a secure payment environment. When you pay by iDeal / Bancontant or bank transfer, your details are kept in our records in order to link the payment to your booking. In addition, we only use your bank account number when you receive a refund from us. If you pay by credit card, we send your credit card details directly to our credit card partner from our secure environment. Our credit card payments are processed by our credit card partner. In doing so, we do not see your credit card details. Our partner only tells us if your payment has been processed.

E-mail address
You will receive an e-mail concerning your reservation, your invoice and the reservations you have made. You will also receive e-mail newsletters. If you prefer not to receive further newsletters and offers, you can easily unsubscribe by clicking on the link in the newsletter.

Article 2 Purposes

We use your data for the following purposes:

Account
Your "ArdenParks account" may contain your personal data. Name, postal and billing address, date of birth, telephone number and login details. Conveniently, you don't have to enter these details every time. We also keep details of your previous bookings. So we can help you more quickly and in a more targeted way.

Actions
If you have taken part in an action, we may contact you to let you know about it. We also use this data to analyze our actions.

Personalized advice
If you visit our website, like us on Facebook or make a reservation with us, we remember your preferences. We support you with interesting offers, for example by e-mail. We also use your data to improve our services and websites. And to display useful advertisements on Facebook and Instagram, for example. Among other things, when you use social media on different devices, you can also see these ads on those other devices. Cookies play a role in this. In order to match information and offers to your interests as closely as possible, we may compare or combine your data with known data from other companies. Insofar as required by law, ArdenParks asks for your consent before providing your data to third parties.

Newsletters
You may receive newsletters and other offers from us. For their content, we may take into account your interests and previous bookings, and sometimes data from other companies. We may also send you e-mails as an existing customer without consent and/or registration, provided they relate to similar products and/or services....

If you prefer not to receive further newsletters and offers, you can always unsubscribe by clicking on the link in the newsletter. Alternatively, you can let us know by sending a card to : ArdenParks, for the attention of the reception department, or by sending an e-mail to: info@petitesuisse.be

Partners
Your data will be passed on to organizations that carry out activities in connection with your booking. This also applies to parties outside ArdenParks. These include, for example, the insurance company if you have taken out travel or cancellation insurance.

Guest reviews and surveys
You can help other guests by giving your opinion. By sharing your experiences, you give others a better picture of ArdenParks. Your responses to our guest survey are reviewed by us to improve our services. We may contact you after completing a survey, for example to ask further questions or to thank you for your feedback.

Service
You can call, e-mail or chat with us via the website. So that you don't have to tell your story twice, we store data. To improve our service every day, we analyze every moment of contact.

Improvement
We'd like to know what you think of our service and newsletter. That's why we collect this behavior. This enables us to analyze your reading behavior and create content tailored to your needs. To do this, we record unique visits and all the activities that take place on them. Think of page views, enlarging an element or clicking on links. Sometimes, a third party performs these checks for us. This data does not identify you personally.

Complaints data
We sometimes use guest data to investigate, prevent and counter fraud. In certain circumstances, we are required to pass on personal data to the relevant authorities. Under (international) sanctions legislation, we may also, in certain circumstances, share your data with, for example, financial institutions such as a debt collection agency.

Article 3 Right to inspect

Contact, inspection, modification or deletion of data and complaints
On request, we will tell you whether we are processing personal data about you. In addition, you can request that this data be corrected, supplemented, deleted or protected, for example if it is incorrect. However, this may result in you no longer being able to use (part of) our services.

If you have any questions about your data, you can always contact us at info@petitesuisse.be.

If you have a complaint about the processing of your personal data, you can also contact the relevant government authority (Personal Data Authority Belgium).

Article 4 Retention periods, databases and data security

Retention periods
We will retain your personal data for as long as is reasonably necessary for the purposes described herein. However, we may be required to retain data for longer on the basis of legislation, among other things.

Basis
Under AVG legislation, we must specify what are known as the bases used when processing your personal data. These include processing data on the basis of

1) agreement

2) a legitimate interest of ArdenParks

3) given consent

4) as part of a legal obligation

We use your data primarily in connection with your booking and therefore on the basis of an agreement with you. Your booking will be recorded and we will do everything in our power to make your stay as pleasant as possible. Other moments of contact, such as evaluations, marketing activities and the recording and analysis of your actions are carried out as part of a legitimate interest of ArdenParks.

If you would like to subscribe to a newsletter, you can do this yourself on our website. In this case, you authorize us to use your data for this purpose.

In addition, we are legally obliged to keep administrative data for 7 years.

Data security
We use comprehensive security procedures to protect the personal data we process, in particular to prevent unauthorized persons from accessing such data. In addition, we use authorizations to process certain personal data. Certain departments may process and consult data solely on the basis of their function.

Article 5 Cookie policy

ArdenParks and third parties use cookies to analyze the websites, make them more user-friendly, provide social media and present you with relevant offers on and off the website. By using the site, you consent to this.

A cookie is a small text file that is placed on your computer or other equipment when you visit a website. By placing these cookies, ArdenParks is able to serve you better, both now and in the future. ArdenParks and other parties we work with (such as Google) may place cookies on your computer and other devices. ArdenParks distinguishes between different types of cookies:

Functional cookies are used to improve user comfort so that, for example, you do not have to make the same selection repeatedly or log in if you have done so before.

Transaction cookies are used if you have made a reservation and, where applicable, to pay commissions to our partners.

Analysis cookies are mainly placed on behalf of other parties such as Google Analytics. They enable ArdenParks to map (search) behavior and tailor its services accordingly to better serve you as a (potential) guest. ArdenParks has signed a confidentiality agreement with Google. Your IP address is protected and data sharing is deactivated. Furthermore, Petite Suisse does not use other Google services in combination with Google Analytics cookies.

Marketing or targeting cookies are placed to remember your interests so that offers corresponding to your interests can be made to you on and off the ArdenParks website. In addition, ArdenParks may automatically stop presenting offers if you have already used them or if you have seen them several times. Without these cookies, you may see irrelevant advertising from us more often. Please note that even without cookies, you may still see advertisements from ArdenParks.

Which third parties place cookies on ArdenParks websites?
ArdenParks collaborates with third parties in the fields of social media, visitor statistics, advertising and video streaming, who also set cookies. In particular, the following companies are partners of ArdenParks:

Google, Click Visit, Criteo, Doubleclick, Facebook, Twitter, Youtube, Zopim.

For more information on how these parties handle cookies, you should read their privacy conditions, as for Google Analytics and Criteo.

Do you have an interest in setting cookies?
Cookies enable us to analyze your search behavior and thus provide you with relevant offers. For example, you won't see the same offer every time that doesn't match your needs. We are constantly improving our online service thanks to the data we gather from trends and behavior on our websites. If you use social media, such as a Facebook, Instagram or Twitter profile, cookies make it easy for you to share your interests without having to log in each time.

Petite Suisse strives to make your experience as pleasant as possible. Both on the campsite and on the website. Cookies help make this website experience possible.

Can you delete cookies ?
You can always delete cookies from your device via your browser. You can also decide whether or not to accept cookies. Most web browsers automatically accept cookies. You can configure your browser to refuse cookies. Please note that disabling cookies may limit your use of our website (and other websites).

Rejecting cookies
If you do not wish to allow advertisers to analyze your behavior, you can indicate this on the Your Online Choices website.

You can disable Google's use of cookies by going to Google's ad opt-out page. You can block the collection and processing of your IP address by Google Analytics for further collection and processing at any time. You can find further information on this subject here. https://tools.google.com/dlpage/gaoptout?hl=en

Article 6 Facebook social plugins

With your consent, we use social plugins from facebook.com, provided by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. The plugins can be recognized by the Facebook logo or the wording "Facebook Social Plugin". If, for example, you click on the "Like" button or comment on something, the corresponding information is transferred from your browser directly to Facebook and stored there. Detailed information on how Facebook handles acquired data and personal data in general can be found at http://www.facebook.com/policy.php. If you do not wish Facebook to collect data, you must log out of Facebook before visiting our website.

Article 7 Twitter social plugins

We use Twitter "social plugins" for the use of Twitter and the Re-Tweet function, provided by Twitter Inc. 795 Folsom St., Suite 600, San Francisco, CA 94107. If you use the Re-Tweet function, the websites you visit are disclosed to third parties with your consent and linked to your Twitter account. Twitter's terms and conditions and privacy statement contain detailed information about Twitter's handling and processing of your data, as well as your rights and setting options for the protection of your personal data.

Changes
Petite Suisse reserves the right to modify the privacy statement. We therefore invite you to consult the privacy statement regularly for any updates.